---
title: Technology innovations for B2C businesses in 2021| Conversations on AI
description: Presenting the top 5 technology innovations that are set to shake things up in 2021 for B2C businesses by Brijraj Waghani, CTO at OLA
image: https://www.conversation.ai/hubfs/OLA-webinar-SP%20(1).jpg
---

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](https://www.conversation.ai)

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Interview

## 5 Technology Innovations That Will Impact B2C Businesses in 2021

 

As things become more digital, inculcate a layer of trust. For every technology company, this is an important problem to solve as mentioned by the Chief Technology Officer of Ola. With the ever-increasing role of technology in today's age, responsibility, transparency, and honesty are going to be critical as we enter into a new decade 

This engaging discussion between two global CTO's focuses on a rainbow of topics. Some interesting aspects of this discussion include:

- Increasing consumer and supplier confidence through trust in this digital era
- The altering consumer behavior and rebound post lockdown
- Role of technology in the post COVID era 
- Technology Transparency is the go-to buzzword for 2021 
- Business models of the future and the impact of technology on them

![Briraj](https://www.conversation.ai/hubfs/OLA/Briraj.png)

#### Brijraj Vaghani

Chief Technology Officer, Ola

- [![linked1](https://www.conversation.ai/hubfs/linked1.png) ](https://www.linkedin.com/in/brijraj-vaghani-a6624a/)

Brijraj is the CTO of one of the world's largest ride-sharing companies, Ola Cabs. He started Ridlr in 2012 as its Co-Founder & CEO and worked towards developing an integrated transport solution for the Indian cities. Prior to co-founding Ridlr which was later acquired by Ola, he worked in the US and India across multiple technology and business leadership roles 

![Swapan (1)](https://www.conversation.ai/hubfs/Swapan%20(1).png)

#### Host: Swapan Rajdev

Co-Founder & CTO, Haptik

- [![linked1](https://www.conversation.ai/hubfs/linked1.png) ](https://www.linkedin.com/in/swapan-rajdev-64a0591a/)

Swapan Rajdev is the Chief Technology Officer & Co-founder at Haptik, one of the world’s largest conversational AI platforms. He oversees the entire engineering function at Haptik which includes product development, scalability, and future vision from a technology and product perspective. Mint and MIT Technology Review, published by the Massachusetts Institute of Technology (MIT), announced Swapan as one of the Top 10 Innovators Under 35 from India in 2018

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Conversations on AI is a Haptik initiative for the world's leading minds to exchange thoughts around the business of AI

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