In 'Enable Better Service', author Aarde Cosseboom shows you how to transform your customer service team into a high-performing function of your thriving business.
Taking on from his much-acclaimed book, our expert speaker joins us for an insightful discussion that focuses on a multiverse of topics in the technology, digital & customer experience space.
His professional experience in the contact center world has helped service businesses and consumers through cloud-based SaaS (Software as a Service) products and technology.
In this virtual session with Aarde, host Shrey Jain also brings to the fore the importance of enhancing the customer experience with changing times & how critical it is for brands to leverage the capabilities of AI, ML, and data science to elevate the same.
Discussion highlights
The mushrooming of digital-first companies, digital channels & digital conversations
Increased adoption of conversational AI, speech analytics, AI agent assist
Internal readiness for businesses when it comes to technology
Consumer expectations when interacting with Artificial Intelligence
Aarde Cosseboom
Contact Center & Customer Experience Advisor | Public Speaker | Podcast Host | Published Author
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