When we talk about the answer to this question, the majority would point to customers being the obvious answer followed by technology. A fair answer but our next guest brings a fresh perspective to this conversation.
He talks about creating value for customers and then making the business more efficient. If we think of Artificial Intelligence as a tide, its job is to raise all the boats the moment it enters the bay.
With this innovative thought process, we bring to you an extremely innovative leader and a man who sees the world through stories. Mike Wittenstein, Founder at storyminers.com sits down with host, Aaron Shagrin to focus on customer delight, AI, and digital transformation.
Discussion highlights
How stories paint a feasible picture of the future?
Is AI improving customer experience?
The leadership transformation towards customer experience
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