---
title: Reimagining Customer Experience with Dan Gingiss | Conversations on AI
description: One of the top customer service experts of the decade, Dan Gingiss provides his take on the digitization of customer experience & the impact of technology
image: https://www.conversation.ai/hubfs/CX%20with%20Tech_Social%20Preview.png
---

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Interview

 

# Reimagining Customer Experience with Technology 

 Watch the Discussion

According to a new [McKinsey Global Survey of executives](https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/how-covid-19-has-pushed-companies-over-the-technology-tipping-point-and-transformed-business-forever), companies have accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years. And the share of digital or digitally enabled products in their portfolios has accelerated by a shocking seven years.

 

Hence it is not a surprise that over the last year, so much of our experience with brands has been online. Technology is one of the key ways that we engage, shop, and harbor a relationship with a brand. 

 

And who better to unravel customer experience post-pandemic than a keynote speaker & CX coach who believes that a remarkable customer experience is your best sales and marketing strategy. Presenting one of the top customer service experts of the decade, Dan Gingiss of the [Experience Maker](https://www.improvemycx.com/) in conversation with host, Alex Fields.

 

**Discussion highlights**

- Artificial Intelligence & its ability to personalize and customize interactions
- Automation & its impact on reducing wait time
- Customer experience trends that are meant to stand the test of time
- Impact of digital transformation on 'Word of Mouth' marketing 

 

![Dan Gingiss](https://www.conversation.ai/hubfs/Asset%2036-8-1.png)

#### Dan Gingiss

The Experience Maker

Keynote Speaker🎤| Customer Experience Coach🙋🏻‍♂️| Author 📖| Podcaster🎧

[www.dangingiss.com](http://www.dangingiss.com/)

 

![Alex Fields](https://www.conversation.ai/hubfs/Asset%2037-8.png)

#### Host: Alex Fields

Director, Market Development

Jio Haptik

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