According to a new McKinsey Global Survey of executives, companies have accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years. And the share of digital or digitally enabled products in their portfolios has accelerated by a shocking seven years.
Hence it is not a surprise that over the last year, so much of our experience with brands has been online. Technology is one of the key ways that we engage, shop, and harbor a relationship with a brand.
And who better to unravel customer experience post-pandemic than a keynote speaker & CX coach who believes that a remarkable customer experience is your best sales and marketing strategy. Presenting one of the top customer service experts of the decade, Dan Gingiss of the Experience Maker in conversation with host, Alex Fields.
Discussion highlights
Artificial Intelligence & its ability to personalize and customize interactions
Automation & its impact on reducing wait time
Customer experience trends that are meant to stand the test of time
Impact of digital transformation on 'Word of Mouth' marketing
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