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Evolution of Conversation Design with AI


We often talk about conversation design in reference to UX design but is that just a misconception? From personal computing to virtual assistants, there has been a platform shift for conversation designers.


In this podcast, we hear about the challenges, opportunities, and evolution of a conversation interface. The CEO of Conversation Design Institute gives us his 2 cents on the evolution of this discipline and the impact of AI-powered assistants on the ever growing field of conversation design


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About Hans Van Dam

CEO & Co-Founder, Conversation Design Institute

Hans van Dam is co-founder and Dean of the Conversation Design Institute, the world’s leading training and certification institute for conversation designers. The Conversation Design Institute works with brands like Walmart, JP Morgan, Google, ABN AMRO, and many others, to make their AI Assistants more human-centric, helpful, and natural. Hans van Dam lectures at multiple universities (VU, University of Nijmegen, Goldsmiths), and speaks often at conferences around the world